For the fastest help, email hello@sewista.app from an address where you can receive our reply.
Contact Sewista support
Email us at hello@sewista.app for app issues, general feedback, privacy requests, or feature ideas. We aim to respond as soon as reasonably practical.
What to include in a support request
To help us investigate quickly, include:
- Your iPhone model, iOS version, and Sewista app version.
- The screen or pattern where the issue happened.
- The steps that produced the issue and what you expected.
- A screenshot, if useful and if it contains no sensitive information.
Never send your Apple Account password, full payment-card number, or other authentication secrets. Sewista support will never ask for them.
Patterns and project data
If the online catalog cannot load, check your connection and pull to refresh. Sewista keeps a limited offline catalog so you can continue viewing previously available material during temporary outages.
Your project progress, notes, timers, and saved-pattern selections are stored locally. Deleting the app can remove that local workspace, so consider device backups before uninstalling when your project history matters to you.
Purchases, restoration, and cancellation
Restore a purchase
Open Sewista's Profile or paywall and choose Restore. Use the same Apple Account that made the original purchase. Restoration does not charge you again.
Manage or cancel a subscription
Apple manages subscription billing. Open iOS Settings, tap your name, choose Subscriptions, select Sewista, and follow Apple's options. You can also open Apple's subscription management page.
Request a refund
App Store charges and refund eligibility are handled by Apple. Visit reportaproblem.apple.com to review eligible purchases or request help from Apple.
Project reminders
Reminders are optional local notifications. You can turn them off in Sewista's Profile settings or in iOS Settings → Notifications → Sewista. If reminders do not appear, confirm that notifications are allowed and that Focus settings are not suppressing them.
Privacy and data deletion
Read the Privacy Policy for a full explanation of Sewista's data practices. Sewista does not currently require or create a personal account. Instructions for clearing local data and requesting deletion of information we control are available on the Data & Account Deletion page.
Legal information
Use of Sewista is subject to our Terms of Use and Privacy Policy. Subscription prices, billing periods, and any trial terms shown by Apple at checkout control for your purchase.